Return Policy

Requested returns will be collected at your address using an Officine Creative trusted delivery service or you can either drop the package at a pick-up point (the pick-up points list will be indicated via email).

Officine Creative reserves the right to not accept unauthorized returns and/or those items that do not comply with our return policy.

RETURNS COSTS:
Please check the table below with the return costs.

RETURNS POLICY IN UNITED KINGDOM AND SWITZERLAND
For returns from the United Kingdom and Switzerland the shipping fee is € 50. Duties will not be charged to the customer.

RETURNS POLICY FOR EXTRA CEE COUNTRIES (EXCEPT FOR UK AND CH)
Please check the return costs below. The amount due for duties will be withold directly from the refund amount together with the shipping fee.

IMPORTANT NOTICE FOR NON-EU RETURNS (Non EU)
Returns from non-EU countries cannot be shipped independently. Customers must exclusively use the return procedure through the return form or contact Customer Support to receive the correct shipping label and official pro-forma invoice. Any return shipped independently, using unauthorized carriers, or with arbitrary customs values may be rejected at customs and returned to the sender. In such case, the goods remain in the user’s possession and, since they have not reached DDN, no refund can be processed. The refund will nonetheless remain due, in accordance with the General Terms and Conditions of Sale, whenever the Products actually reach DDN, even where the return was not shipped through the guided procedure.

REFUND TIME
Please note that we will refund you within 14 (fourteen) days from the delivery of the items to our warehouse, where they will be inspected. The amount will be credited back to the payment method used to place the order.
We reserve the right to withhold sums of money in case of damaged items, shipping costs and customs duties charged to the customer, according to the conditions listed above.
We will only accept returns or refund requests for items purchased on OFFICINE CREATIVE website officinecreative.store.

RETURN ACCEPTANCE CONDITIONS:

All returns are subject to Officine Creative’s inspection to make sure that returned Products are still in their original condition.

To properly complete the return process and receive your refund please:

1. Keep shoes and packaging in good conditions.
Shoes must not be used and must be well cared for. Items must be returned undamaged, unsoiled, unwashed, unaltered, and unworn (except for trying on), in the same state as sold. Labels or tags must remain intact where possible, and shoes should be returned in original packaging. For incomplete, damaged, worn, soiled, or altered items will not be accepted and will be returned. DDN will proceed with the refund pursuant to Articles 10.6 and 10.8 of the General Terms and Conditions of Sale, deducting an amount proportional to the decrease in value of the Product so ascertained, and will inform the user of the amount withheld and the reasons for it.

2. Return products by courier

Ensure the Shoes are in a securely wrapped parcel. We will contact you to schedule an appointment for the pickup by an Officine Creative trusted delivery service. It is your responsibility to keep all return receipts, making a shipment by registered mail or by any other means necessary to obtain precise proof of the sending date.

DEFECTIVE PRODUCTS

If a product is found to be defective due to a quality or manufacturing issue, please contact us at the following email addresscontact@officinecreativeitalia.com including the order number, ttsome pictures of the item and a description of the problem. Our Team of experts will evaluate the problem and provide you with the most suitable solution.

Return Costs